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Nuance - Creating personalized communication experiences for customers

Whenever you receive a personalized text, email, or phone call such as a flight update or fraud alert, those automated communications are likely powered by Nuance. As their service expanded, Nuance’s applications became more complex, data volume increased, and their Oracle-powered system became too cumbersome and expensive to manage and scale. Nuance decided to switch to a NoSQL database for greater agility and scalability, and they chose Couchbase for its easy manageability and cross datacenter replication.

About Nuance

Challenges

    • Monolithic Oracle environment was expensive to scale and too inflexible for varied data types
    • Cassandra and MongoDB were hard to manage and lacked key features
    • Needed to operate in at least two separate datacenters and have disaster recovery capabilities between them

Outcomes

    • Multi-dimensional scaling delivers easy, cost-effective growth on commodity hardware
    • Cross datacenter replication provides simple bidirectional replication for better DR
    • Hadoop integration allows analysis of unstructured data
    • Flexible schema enables agile response to changing data needs
The Couchbase installation was infinitely easier for our developers to get up and running. It required almost no operational overhead.

Tom Coates Sr. Principal Architect, Nuance

Maccabai logo Industry

Maccabai logo Use case

  • Omnichannel personalization

Maccabai logo Product

Maccabai logo Key features

  • N1QL
  • Multi-dimensional scaling
  • Cross datacenter replication
Architecture for AI

Nuance uses AI to reinvent the relationship between people and technology. Learn why the company chose Couchbase to migrate off Oracle.

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Replication for Multi-Region, Active-Activ...

Explore replication across customer architectures, including conflict resolution, flexible topology, and ease of management.

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Switching From Relational to NoSQL

Interview about using Oracle at Nuance and what were the driving factors in why they switched to Couchbase: types of data and the transition process.

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NoSQL for High Tech

Leading companies in the high-tech space rely on Couchbase to build engaging, responsive, and scalable applications.

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Customer 360

Build enterprise-grade Customer 360 solutions that deliver an accurate, real-time view of customers across all channels and devices.

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Couchbase Server

Get unlimited scalability and the flexibility and fuse the greatest strengths of relational and NoSQL with Couchbase Server.

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