Deliver a responsive experience for your employees in the field

Enabling employees in the field means arming them with responsive applications that work all the time, regardless of network availability. But that’s a hard problem to solve if you have to pull data from multiple sources into one platform and then mobilize that data, making it available to those employees both online and offline. Couchbase provides a single platform that can manage data collected from different sources and securely route that data to and from the edge, ensuring it is available both online and off.

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Customer success spotlight

GE field technicians rely on Couchbase to perform maintenance on machines, even in remote locations where network connectivity is never guaranteed.

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United Airlines’ Crew Modernization program, built on Couchbase, provides pilots with flight information, simplifies flight attendant tasks, and streamlines information to personnel across geographies, time zones, and devices.

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With Couchbase, Tommy Hilfiger powers their digital showrooms for their field employees, enabling merchandise to be digitally selected and purchased in real time.

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Doddle’s store associates rely on mobile apps, powered by Couchbase, to manage package pick up and drop off, ensuring an always-on customer experience.

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Why Couchbase NoSQL for your field service solution

Flexibility: Integrate data from multiple sources

With Couchbase, eliminate database sprawl with one platform that is the single source of truth for managing and delivering data to the field – one platform where data is available to any line of business within your organization and every user outside. Couchbase’s flexible JSON storage coupled with N1QL, full-text search, real-time analytics, and eventing services allows you to easily integrate all your data sources. Plus, migrate from relational systems with Talend and ODBC/JDBC drivers, and move data to and from with Spark and Kafka connectors.

Mobile: Integrated mobile capabilities support offline-first applications

Couchbase Mobile extends Couchbase to the edge with Couchbase Lite, an embedded NoSQL database that enables offline-first use cases like remote work for field employees who rely on their mobile devices to do their job. Couchbase Mobile also includes a secure gateway for data synchronization over the web, with support for authentication, authorization and fine-grained access control. Choose from fully managed sync with Capella App Services, or install and manage Couchbase Sync Gateway yourself.

Scale: Easier, more affordable scalability

Couchbase’s network-centric architecture with a high-performance replication backbone allows the database to be easily extended while maintaining performance at scale. Capture and consolidate application data across all channels in real time to create a single view of your data. Easily add new features and microservices on top of a flexible and scalable data platform. Unlike relational databases like Oracle and MySQL, with Couchbase you can meet any demand and linearly scale easily and without disruption.

Performance: Better performance and higher availability than any other database

While other NoSQL databases like MongoDB™ require a third-party cache – adding to both cost and complexity – Couchbase has a fully integrated read-through and write-through caching layer. Couchbase’s memory- and network-centric architecture consistently delivers the sub-millisecond responsiveness that today’s users expect.

Availability: Built-in high availability and disaster recovery

Couchbase provides five-nines availability with built-in high availability and flexible cross data center replication (XDCR) capabilities that supports disaster recovery and data locality requirements to ensure your employee always has access to their data. Combined with a microservices architecture, each component of a larger application continues to do what it does best, regardless of failures or load elsewhere.

Industry use cases & solutions

Travel & Hospitality

Power the applications in use by travelers and airlines, hotels, rental car agencies, and more, including remote employee/crew services applications and asset/fleet tracking.

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Give employees the ability to collect purchase information, service customers, and get real-time merchandise status on their mobile devices.

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Power next-gen healthcare applications with device management, patient health portals, work order management, health activity logging, medical record management, and more.

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Financial Services

Give your field the ability to report claims, manage fraud prevention, power location-based offers, and collect financial/insurance data in the field regardless of network connection.

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Give employees the ability to provide or collect data at the source, whether it’s a customer visit or in store.

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Reference architecture

A reference architecture built with the Couchbase shows a Field Services application synchronizing work orders, schedules, asset data, and notes for both online and offline consumption.

Architecture Whitepaper

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